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Mladić leži na kauču u svojoj dnevnoj sobi, nosi slušalice i gleda u svoj pametni telefon smiješeći se, uživajući u muzici ili podcastu.

Young and AI-savvy, but more likely to experience debt-related stress

Nov 10, 2026

3 min.

Young Europeans use AI in banking more often than older generations. At the same time, they are more likely to experience debt-related stress. The EOS Banking AI Barometer shows what banks need to kno

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Nasmijana mlada žena s kovrdžavom kosom, u udobnom žutom džemperu, sjedi na kauču u svojoj dnevnoj sobi i gleda u svoj pametni telefon dok drži papirni dokument.

Digitalization Debt collection services

EOS study: People with debt experience are more open to AI support

Oct 27, 2026

3 min.

EOS Banking AI Barometer: People with debt experience are more open to AI support. When it comes to this sensitive topic, AI assistance is rated positively. Even so, personal contact remains essential

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Žena koja drži mobilni telefon razgovara s umjetnom inteligencijom.

Digitalization Debt collection services

EOS study: AI proves its worth in banking

Oct 15, 2026

4 min.

EOS Banking AI Barometer: AI proves its worth in banking – almost one in three people would even prefer talking to AI about sensitive financial matters.

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Digitalization Regulation

Responsible AI use: Explicit guidelines at EOS

May 10, 2026

6 min.

Binding policies and processes ensure that AI is used responsibly. Meike Fabian, Chief Compliance Officer at EOS, discusses the company’s AI corporate policy in an interview.

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AI u naplati dugova: Na ovoj slici, dva stručnjaka zajednički analiziraju programski kod za automatizovane procese na velikom ekranu. Scena ilustruje praktičnu primenu veštačke inteligencije (AI) i robotizovane automatizacije procesa (RPA) u upravljanju dugovima – primer digitalne transformacije u upravljanju potraživanjima.

Innovation & Trends Digitalization

AI and the future of debt collection

Jun 25, 2025

4 min.

How is AI reshaping the financial sector? In this interview, Dobrin Mirevski and Paul Baltag share their views on upcoming changes – from ethical automation to real-time decision-making.

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What does Europe really think about AI in banking?

The EOS Banking AI Barometer shows how European consumers rate the use of artificial intelligence in banks’ customer communication – from trust in fraud detection to proactive support with payment difficulties.

All results at a glance

Plavokosa poslovna žena u sivom sakou stoji ispred moderne zgrade, gleda u svoj pametni telefon i smiješi se.

Annual and Sustainability Report 2025/26

In the 2025/26 financial year, the EOS Group once again delivered excellent results, confirming its strong position across Europe. Significant investments and a focus on sustainable business practices played a key role in this success. With resilience and innovative strength, EOS actively meets market challenges and helps shape the financial world responsibly and with a clear vision for the future.

Read the full report here